Privacy Policy

Effective Date: December 21, 2024

Thank you for using our games! This Privacy Policy explains:

• How we collect and use your personal data
• Why we collect your data
• Your options regarding your personal data

This Privacy Policy applies to all Keydell Solutions, websites, and related services, collectively referred to as the "Service." We may update this Privacy Policy from time to time by posting a new version on our project websites. By continuing to use the Service after the effective date, you agree to the terms outlined in the updated Privacy Policy.

Contact Us

If you have any questions regarding data protection or need assistance with your personal data, please contact us through the game for quicker responses. You can also reach us via email at keydellsolutions@gmail.com.

Contact Information:

• Muhammad Waseem
• Address: 13 Benson Avenue, Mississauga, ON, Canada
• Postal Code: L5H 2P3

Information We Collect

Automatically Collected Data

We collect certain data automatically to help enhance your experience with our Service:

• Details about your account and in-game progress
• Your IP address and device identifiers
• Device-related information (e.g., device type, operating system, browser, and language)
• General location data
• Data on how you interact with the Service, such as gameplay activity and engagement with other players

Data Shared by Our Partners

We may also collect data from trusted partners, including:

• Information shared when you connect third-party accounts (e.g., Facebook, Google)
• Location data based on your IP address
• Fraud prevention data (e.g., preventing refund abuse or click fraud)
• Data from platforms hosting our games to confirm payments
• Advertising and analytics data to improve the Service

Data We Do Not Collect

We do not collect the following:

• Financial information (e.g., credit card details or bank account information), which is processed by third-party payment providers
• Personal identification data (e.g., full names, ID documents, or personal identification numbers) unless provided by you. Any such data will be removed if requested
• We do not store or process these types of personal data.

Why We Collect Your Data

To Provide the Service

We process necessary data to:

• Create and manage your account and enable gameplay
• Operate and maintain the Service
• Confirm and process payments
• Provide products and services you request
• Send you important communications related to the Service

To Improve the Service for Our Users

We collect data for the following purposes:

• Updating and managing player profiles
• Enhancing the Service and player experience
• Managing relationships with users
• Enabling social features within the Service
• Customizing your gaming experience
• Addressing your feedback and providing support
• Sending updates, security notices, and other relevant messages
• Supporting communication between players in multiplayer games

For Personalized Advertising

We use data to display targeted advertisements within the Service and across other platforms:

• Track content you view and your behavior online
• Deliver and optimize ads based on your interactions with the Service

For details on how to opt out of personalized advertising, please refer to the "Your Rights and Options" section below.

To Keep the Service Safe and Fair

We prioritize a fair and safe gaming environment. We process necessary data to:

• Analyze and monitor use of the Service and its social features
• Moderate chats (either automatically or manually)
• Act against fraudulent or misbehaving players

Data Collection, Usage, and Sharing

We may collect, analyze, and segment data for the purposes mentioned above. Below is an outline of how your data is used and who can access it.

Who Has Access to Your Data

In addition to Keydell Solutions, your data may be accessed by others under the following circumstances:

• Interactions with Other Users: Our platform includes social features that allow users to interact with each other. For example, other users may be able to see your profile details, in-game actions, and read the messages you share.
• Service Providers Working with Keydell Solutions: Keydell Solutions collaborates with third-party partners who assist us in delivering our services. These partners are authorized to access and process your data only according to our instructions. They help us with tasks such as hosting, customer support, advertising, analytics, and fraud prevention.
• Collaboration with Other Companies and Authorities: To prevent fraud and illegal activities, we may share your data with other organizations and companies. Additionally, we may be required to disclose your information to public authorities when they make lawful requests. We may also share your data to comply with legal obligations or to protect the rights, property, or safety of Keydell Solutions, our users, or others.
• Partners in Advertising and Social Media Integration: Our service may include features from advertising and social media partners. These may include tools for interacting with social media and displaying in-game ads. These partners may access your data and have their own privacy policies. We recommend reviewing their privacy policies to better understand how they handle your information.

• Facebook
• Firebase
• IronSource
• Google Play
• Microsoft
• Mintegral
• PayPal
• Pangle
• Amazon
• Apple
• AppLovin
• Appsflyer
• Chartboost
• Digital Turbine
• Ecommpay
• Epic Games
• PlayerWON
• Photon
• PushWoosh
• Snowdrop

INTERNATIONAL DATA TRANSFERS

Our service operates globally, and as such, your data may be transferred to locations worldwide. Since different countries may have different data protection laws than your own, we take necessary steps to ensure your data is adequately protected, as outlined in this policy. These steps may include using safeguards like standard contractual clauses approved by the EU Commission and Privacy Shield certification for transfers to the USA.

YOUR RIGHTS AND OPTIONS

• Right to Access and Data Correction: You have the right to request a copy of the data we hold about you or request updates or corrections if your data is outdated or inaccurate.
• Right to Withdraw Consent: You can withdraw your consent for the collection and processing of your data at any time. However, doing so may prevent us from providing certain services.
• Right to Deletion: You can request the deletion of your data, including your game profile. To do this, please contact our support team either in-game or by email at keydellsolutions@gmail.com.
• Data Restoration Period: You can restore your data and game profile within 60 days from the deletion request. During this time, we retain your data to prevent accidental loss and complete any ongoing processes you may have initiated.
• Data Retention: After the restoration period, we will delete all personal data unless retention is necessary for legal compliance (e.g., tax or accounting requirements) or for preventing, detecting, or investigating game cheating or End User License Agreement (EULA) violations. We will retain anonymous data after account closure. Content shared with other users (e.g., in chats, updates, or group posts) may remain visible after account deletion.
• Right to Object: You have the right to object to the processing of your personal data when it is based on legitimate interests. If you object, we will stop processing your personal data unless there are compelling and overriding legitimate grounds or the data is necessary for legal claims. You also have the right to lodge a complaint with a supervisory authority.

HOW WE PROTECT YOUR DATA

Security Measures

We implement a variety of administrative, technical, and physical security measures to protect your data from unauthorized access, loss, misuse, or alteration, ensuring a safe and secure player experience.

Data Retention and Deletion

We retain your data as long as your account is active or as necessary to provide the Service. Inactive accounts may be de-identified periodically. If you request the removal of your data, we will retain necessary information for legitimate business purposes, such as legal obligations, dispute resolution, and enforcement of agreements.

AGE LIMITS

We do not knowingly collect personal data or target interest-based advertising to anyone under the age of 13. If you are under 13, please do not provide any personal information. If we discover we have collected personal data from a child under 13, we will delete the data as quickly as possible. If you believe we may have data from a child under 13, please contact us.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in laws, industry practices, or technological developments. We reserve the right to modify this policy without seeking consent from users. The updated Privacy Policy will take effect immediately upon posting on the Service.